# Savigo — Complete Platform Guide

> India's most trusted freelancer discovery platform connecting verified professionals with customers across 100+ cities and 50+ service categories.

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## Platform Overview

Savigo (https://savigo.online) is a freelancer directory and marketplace platform designed for the Indian market. It connects customers who need services — from home repairs to digital marketing — with verified professionals in their city. Unlike general freelancing platforms, Savigo focuses on local discovery, making it easy to find a plumber in Mumbai or a web developer in Bangalore.

### Core Value Proposition
- **For Customers**: Find trusted, verified professionals near you instantly. No more guesswork.
- **For Freelancers**: Get discovered by thousands of potential customers in your city. Grow your business.

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## Detailed Feature Breakdown

### 1. Freelancer Discovery & Search
- Search by skill/category (e.g., "Electrician", "Web Developer")
- Filter by city, district, and area
- Sort by rating, experience, price
- View availability status (available, busy, away)
- See verification badges for trusted professionals

### 2. Freelancer Profiles
Each freelancer profile includes:
- Professional bio and summary
- Skills and expertise tags
- Work experience history
- Education background
- Certifications and credentials
- Portfolio with project images
- Customer ratings and reviews
- Hourly rate information
- Languages spoken
- Location (city/area)
- Availability status

### 3. Contact Unlock System
- Customers pay a small fee to unlock a freelancer's contact details
- Contact details include phone number and email
- Credits can be purchased in bulk at discounted rates
- Once unlocked, contact remains accessible permanently

### 4. Verification System
- Freelancers can submit for verification
- Admin team reviews credentials and background
- Verified freelancers get a trust badge on their profile
- Higher visibility in search results

### 5. Premium & Promotion
- Freelancers can subscribe to premium plans for enhanced visibility
- Promoted profiles appear at the top of search results
- Advertisement packages available for category/location targeting

### 6. Ratings & Reviews
- Customers can rate freelancers after hiring
- Star ratings (1-5) with written reviews
- Average rating displayed on profile
- Review count shown for social proof

### 7. Wallet & Credits
- Digital wallet for storing credits
- Multiple credit packages available
- Credits used for contact unlocks
- Transaction history tracking

### 8. Lead Management (For Freelancers)
- Track leads from contact unlocks
- Follow-up management system
- Lead status tracking (new, contacted, converted, lost)
- Lead analytics and insights

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## Service Categories (Complete List)

### Home & Maintenance Services
| Category | Description |
|----------|-------------|
| Electrician | Wiring, repairs, installations, home automation |
| Plumber | Pipe repairs, installations, bathroom fittings |
| AC Repair | Air conditioner service, installation, maintenance |
| Carpenter | Furniture, woodwork, custom builds |
| Painter | House painting, wall art, texture work |
| Pest Control | Termite, rodent, insect control |
| Home Renovation | Complete home makeover services |

### Digital & Technology Services
| Category | Description |
|----------|-------------|
| Web Development | Websites, web apps, e-commerce |
| Graphic Design | Logos, branding, marketing materials |
| Digital Marketing | Social media, ads, campaigns |
| SEO Services | Search engine optimization, content strategy |
| Content Writing | Blogs, articles, copywriting |
| Video Editing | Post-production, motion graphics |

### Creative & Media Services
| Category | Description |
|----------|-------------|
| Photography | Events, portraits, product photography |
| Music Production | Audio recording, mixing, mastering |
| Fashion Design | Clothing, accessories, styling |

### Professional & Education Services
| Category | Description |
|----------|-------------|
| Business Consulting | Strategy, planning, operations |
| Tutoring | Academic subjects, test prep, coaching |
| Healthcare | Nursing, physiotherapy, home care |

### Personal & Lifestyle Services
| Category | Description |
|----------|-------------|
| Hair Stylist | Haircuts, coloring, styling |
| Fitness Trainer | Personal training, nutrition |
| Catering | Events, parties, daily meals |
| Childcare | Babysitting, nanny services |
| Car Mechanic | Auto repair, servicing, maintenance |

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## Pricing Details

### Freelancer Subscription Plans

#### Monthly Plan
- **Price**: ₹30/month
- **Features**: Profile listing, search visibility, lead notifications, basic analytics

#### Yearly Plan
- **Price**: ₹299/year (save 17%)
- **Features**: Everything in monthly + priority support, enhanced profile

### Customer Credit Packages
Customers purchase credits to unlock freelancer contact details:

| Package | Credits | Price | Per Credit |
|---------|---------|-------|-----------|
| Starter | 5 | ₹49 | ₹9.80 |
| Popular | 15 | ₹129 | ₹8.60 |
| Pro | 30 | ₹229 | ₹7.63 |
| Enterprise | 100 | ₹699 | ₹6.99 |

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## Cities Covered

### Tier 1 Cities
Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad

### Tier 2 Cities
Jaipur, Lucknow, Kanpur, Nagpur, Indore, Thane, Bhopal, Visakhapatnam, Patna, Vadodara, Ghaziabad, Ludhiana, Agra, Nashik, Faridabad, Meerut, Rajkot, Varanasi, Srinagar, Aurangabad

### Growing Coverage
90+ additional cities with active freelancer registrations

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## Platform Architecture

### User Roles
1. **Customer**: Search, unlock contacts, manage favorites, leave reviews
2. **Freelancer**: Create profile, manage leads, track earnings, promote services
3. **Admin**: Platform management, user moderation, analytics, payment settings

### Security Features
- Email verification for all accounts
- OTP-based authentication
- Rate limiting on sensitive operations
- IP-based login attempt monitoring
- Admin activity logging
- Security event tracking

### Payment Methods
- PhonePe (UPI, cards, wallets)
- Manual payment (bank transfer, UPI)
- Wallet-based credit system

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## Frequently Asked Questions

### General
**Q: What is Savigo?**
A: Savigo is India's largest freelancer discovery platform where you can find verified professionals across 50+ categories in 100+ cities.

**Q: Is Savigo free to use?**
A: Browsing and searching freelancers is free. Customers pay a small fee to unlock contact details. Freelancers pay a monthly/yearly subscription to list their profile.

**Q: How is Savigo different from other freelancing platforms?**
A: Savigo focuses on local discovery — finding professionals in your specific city and area. We verify all freelancers and provide a simple contact unlock model instead of complex bidding systems.

### For Customers
**Q: How do I find a freelancer?**
A: Use the search feature to find freelancers by skill, category, or location. Browse profiles, check ratings, and unlock contact details to hire.

**Q: How much does it cost to unlock a contact?**
A: Starting at ₹10 per unlock. Bulk credit packs offer discounts up to 30%.

**Q: Can I get a refund if the freelancer doesn't respond?**
A: Contact our support team for refund requests. We review each case individually.

### For Freelancers
**Q: How do I register as a freelancer?**
A: Visit savigo.online/register/freelancer, create your account, and fill in your profile details including skills, experience, and portfolio.

**Q: How much does it cost to list my profile?**
A: ₹30/month or ₹299/year. Your profile becomes searchable by thousands of potential customers.

**Q: How do I get more clients?**
A: Complete your profile, get verified, encourage reviews from past clients, and consider premium promotion for top placement in search results.

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## API & Integration Information

Savigo is a web-based platform accessible at https://savigo.online. It is built as a Progressive Web App (PWA) and can be installed on mobile devices for a native app-like experience.

### Technical Stack
- Frontend: React with TypeScript
- Styling: Tailwind CSS
- Backend: Cloud-hosted with real-time capabilities
- Payments: PhonePe integration for Indian payments
- PWA: Installable on Android and iOS

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## Contact & Support

- **Website**: https://savigo.online
- **Email**: support@savigo.online
- **Help Center**: https://savigo.online/contact

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*Last updated: March 2026*